Global Members Support Agent with Danish or Swedish or German
Miejsce pracy: Gdańsk, Wrzeszcz (Neptune Office)
Join us for the position of Global Members Support Agent and become a member of our unique international team, supporting farmers in the organization that focuses its activities on sustainability.
About the jobTo to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of an Agent are to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.
Specifically, you will:
- Proactively handle farmers’ inquiries on a daily basis providing quality, accurate and timely support
- Maintain master data
- Monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
- Verify documentation based on established guidelines and standards
- Support administration of quality assurance programs connected with sustainable farming
- Establish a strong relationship and trust with our farmers
- Build our knowledge library and create how to guides
- Handle ad hoc tasks on a daily basis