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Application Support Engineer

Operator CNC / Ogłoszenia o pracę  / Application Support Engineer
Application Support Engineer
[online recruitment]
Location: Krakow
Reference number: VR-57654
Project Description:

Join our Development Center in Krakow and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one of our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

Project is involved in L2 production support deeply cooperating in L3 devs in change management and escalation processes. In total we support up to 3k users from 3 regions APAC(Singapore, Hong Kong, Australia) /AMER(New York, Stamford) /EMEA(London, Zurich) and infrastructure around 500 hosts. Service we provide are for demanding investment banking users, where we support over 50+ different software component instances of 20+ applications.

Supported applications are part of full trade lifecycle and are used by front, middle and back offices in OTC derivatives market(Swaps, IRS Swaps, CDS, CDS Options, Futures, Forwards, Options, Bonds).

Beside application support, we deliver batches with Risk and PnL 24/7 for internal desks and regulatory authorities.

Responsibilities
  • Perform Level 2 tasks supporting the regional systems
  • Liaise with business on issues, outage reporting/management including SLA reporting improvements.
  • Liaise with the development teams for new releases
  • Liaise with the global support team for handovers, knowledge transfer and ensuring a standard model of support is implemented
  • Build and maintain scripts and tools to manage the production environment and relative reporting
  • Work on project items that affect the production environment
  • This job requires shift work mode as well as participation in weekend activities such as infrastructure post upgrade testing and post release support
Skills
  • Production support experience in a related business area
  • Ability to work in a global team with both global and regional responsibilities
  • Troubleshooting experience in various versions of Windows and Unix systems with basic scripting skills
  • Familiarity with ITIL framework, especially: incident, problem and change management.

Technology: Windows/ Windows Server / Unix / MS SQL/ Oracle/ Power Shell/ EMS /IIS/ Windows Services/ Autosys/ XML/ Python

Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Please send your CV with consent for processing your personal data for recruitment purposes using the below button
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.

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